Frequently Asked Questions

Everything you need to know about shopping at the NBCUniversal Shop

How can I track the status of my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy for official merchandise?

We accept returns of unworn, unwashed, and undamaged items within 30 days of delivery. Please note that certain limited-edition collectibles or personalized items may be final sale.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout based on your location.

Are the products sold on this site authentic?

Absolutely. All items sold on the NBCUniversal Shop are 100% authentic, officially licensed merchandise representing your favorite movies, TV shows, and characters.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I cancel or modify my order after it has been placed?

Because we aim to process orders as quickly as possible, we can only accommodate cancellations or changes within a very short window after the order is placed. Please contact our support team immediately for assistance.